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Frequently Asked Questions

Want to trade Forex? Or maybe you plan to diversify your portfolio with other financial products? Prime Capitals offers you access to the most popular CFD trading markets and extra high quality client service. We will support you in any endeavor, so choose markets and trade in your own way.


Click Open a live account and fill out the form. After that, an email will be sent to you. a letter with your login details, with which you will enter your Personal Account. Here you can manage your accounts, change passwords, upload documents, deposit funds to your account.

This is done quickly and easily. In your account, go to the tab of the account and click the open account button, then fill out the form. After that, an email will be sent to you. an email with your login details, with which you will enter the trading platform.

If you, correctly, have entered all the necessary data, it takes no more than five minutes to open an account.

Prime-Capitals offers all its customers three types of Standart, Silver, Gold accounts.

If you already have a trading account, if you have already received the login details, sent identity documents, verified your account and replenished it, then you need to download one of our trading platforms.
A detailed guide to our trading platforms can be found here..

Yes, it provides

Leverage characterizes the possibility of increasing the amount of money in your account that you can use in the transaction. Leverage allows you to open larger transactions, since the amount of the deposit will be lower and will correspond to the leverage you have chosen. Despite the fact that you can earn more with leverage, there is a risk of incurring more significant losses, since you open a deal of a larger volume (larger lot size).

Your account balance is 100 USD. The leverage on your account for the instrument you want to trade is 30: 1. For your trading capital, this means 30 * 100 USD = 3000 USD available for trading (instead of 100 USD).

Amount in base currency * number of points = amount in quoted currency.
Price of 1 point in EUR / USD = 1 lot (100,000 €) * 0,0001 = 10 US dollars.
Price of 1 point USD / CHF = 1 lot ($ 100,000) * 0.0001 = 10 Swiss francs.
Price per point EUR / JPY = 1 lot (100,000 €) * 0.01 = 1,000 Japanese yen.

If you forgot the password from your real trading account, you can restore it here.

Deposits and Withdrawals

We offer a wide range of payment systems for depositing funds and withdrawing funds: several credit cards, various electronic payment systems, bank transfer, replenishment through local banks and other methods.
After opening a trading account, you can enter your Personal Account, select the method of replenishment of the account on the replenishment and withdrawal pages and follow the instructions given on these pages.

Up to 15 minutes

How can I withdraw funds? To do this, you need to enter your Personal Account, select the "Withdraw" tab and click "Request for withdrawal of funds." Then select the appropriate payment system.

48 hours.

Depending on the country where the funds are sent. Usually, in EU banks, funds are credited within 3 business days. In some countries, it may take up to 5 business days to complete a bank transfer.

The minimum withdrawal amount is 20$ USD.

Unfortunately, not. In accordance with the requirements of AML Policy, funds must be withdrawn through the same payment system and in the same name of the account holder as they were entered into the trading account.

Prime Capitals does not charge a deposit or withdrawal fee. However, payment systems can charge their fees for transfers from customers. In order to improve the terms of trade, Prime Capitals will compensate customers for all fees associated with depositing funds to the trading account.

For answers to these questions, contact the finance department at finance@prime-capitals.com.

Among the mandatory principles of the Prime-Capitals company are the following:

Separate storage of clients 'funds the clients'
Funds are transferred to a separate client account in the company. These funds are stored separately from the balance sheet of the company and cannot be used to pay off its obligations in the unlikely event of bankruptcy of the company.

Bank accounts
We open client and operational accounts in European banks with a good reputation.

Investors Compensation Fund (ICF)
Thanks to the investor’s compensation fund, a company can pay cash to all customers in the unlikely event of bankruptcy or suspension of its operations. The amount of compensation will depend on the prevailing level of customer complaints.

All funds of our clients are stored in segregated accounts in European banks of the 1st level.

Verification and Declaration

It is easy and simple to verify an account. Just upload a scan copy of your valid ID or passport, as well as proof of residence.

You can verify your account in your account by selecting the "Account Verification" tab.

Verification takes up to 72 hours.

You will receive a letter confirming the verification or requesting additional documents containing the necessary information.

Please download other documents containing the necessary information as requested by the verification department.

If you do not verify your account, you will not be able to get full access to the services and services provided by Prime Capitals.

In accordance with the rules and regulations of the Company (set forth on the website of the company and in regulatory documents: Terms and Conditions, Privacy Policy, Order Execution Policy, Risk Disclosure, AML Policy, Refund and Return Policy and KYC Policy, Declaration of Deposit all payments made must be confirmed by the Client according to the DOD procedure in the appropriate fields (each payment must have a signature).

Once or twice a month, the company sends each client a letter with a declaration enclosed in it. You need to print the declaration, put your signature on each transaction, put the date (date of filling out the declaration) and the signature on the document as a whole. Then scan or photograph (format: jpg, png, bmp, gif, tif). And send it to finance@prime-capitals.com

General questions

The foreign exchange market is a market designed for currency trading. It allows you to buy one currency and sell another. It is known as the largest and most liquid market in the world, where more than 5 million operations are performed daily. The foreign exchange market is open around the clock 5 days a week.

In fact, the market allows you to simultaneously buy and sell currencies by trading currency pairs. The main currency pairs include: EUR / USD, GBP / USD, USD / JPY, USD / CHF and USD / CAD.

Today, the foreign exchange market is a network consisting of central and commercial banks, international brokers, investment and insurance funds, corporate speculators and private investors, registered dealers and multinational companies. The so-called "interbank" market is regulated by key financial institutions and the central bank.

The foreign exchange market is a decentralized market used to buy / sell foreign currency. Transactions are executed by individual dealers or financial centers.

Yes, Prime Capitals customers can be eighteen (18) years old.

Yes. In addition to trading in currency pairs, we also offer CFD difference trading, spot metals and stocks. You can get more information by clicking on this link https://www.prime-capitals.com

Customer service is available 24/7.

The Forex market operates 24 hours a day, 5 days a week.

During trading in our company, slippage is practically excluded.
However, sometimes (especially during the release of important economic news), due to sharp price movements on the price charts, the application you sent may be executed at a different price than the price you requested.
In Prime Capitals, your orders are executed at the best market price at a given time.